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...exceptional service is viewed as a standard part of the job rather than something that deserves extra payment.
Leaving money behind may imply that the employee is underpaid, that their employer doesn't value their work, or that they only provided good service because they expected a reward.
Japanese culture places a strong emphasis on professionalism, pride and hospitality (omotenashi), where staff strive to provide outstanding service simply because it is the right thing to do.
This nonsense that you as a customer have to subsidize a worker's pay is ----.
So glad I don't have to tip couriers or others here.
Edited (07/28/26 11:02 AM)
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They are right. Tipping culture in America is strange. Many complaints during the World Cup from visitors. Japan has it right. It is seen as insulting because...