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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
*How do I FF and Rewind to certain points on Live Feeds? NT
Sassybabey348 2   06/27/14 09:27 AM
x*Click on the little calendar and input the date and time that you want to watch :) NT
merr06/27/14 12:52 PM
x*You can also try the scroll bar right below the
frustratedposter06/28/14 02:01 AM
*I just bought live feeds and tried to watch it. But then it shows "big brother live feeds are restricted in your area." I already tried Hola, but it
qahe25622 6   06/27/14 08:47 AM
x*Which country are you watching from? NT
bbcanDDW06/27/14 08:49 AM
x*I tried America and Canada by using Hola, but it still shows "restricted". Im from Taiwan. NT
qahe2506/27/14 08:50 AM
x*try clearing your cookies and then try Hola NT
bbtisrigged06/27/14 08:55 AM
x*You may need a VPN NT
bbcanDDW06/27/14 08:52 AM
x*it's reading your IP - you will need to use a browser that masks your IP, not sure what those R though NT
philo106/27/14 08:51 AM
x*Where are you from? NT
BigBrotherFly06/27/14 08:48 AM
*Live feeds not loading?
vfp122829999 5   06/27/14 07:39 AM
x*Just called CBS and they said they will have the "big" fixed within the hour. We'll see... NT
vfp12282906/27/14 12:53 PM
x*Are you using a desktop or tablet. My feeds work on my phone and my laptop. I am having the same issue as you are on my nexus 7 tablet. NT
mandamae06/27/14 08:28 AM
x*I'm on a laptop. I've tried it on Google Chrome and Internet Explorer. I've enabled cookies, etc. I'm completely stumped! NT
vfp12282906/27/14 08:42 AM
x*Were u able to watch pre-show stuff?
frustratedposter06/27/14 08:57 AM
x*Yes, I was able to watch pre-show stuff. The chat box does not work. I have Adobe Flash installed. NT
vfp12282906/27/14 09:11 AM
*Sorry for the TP - Every time I try to log into the feeds I get a white screen. Even just trying CBS.com Did anyone else have this problem? NT
Lucy931884 6   06/27/14 07:35 AM
x*Thanks - I will try a restart. NT
Lucy93106/27/14 07:41 AM
x*Hmm, that's weird. No problems for me, I just logged in NT
kendall_BB8_15306/27/14 07:39 AM
x*I completely shutdown my tablet and restarted. That fixed my issue NT
uptowncivilian06/27/14 07:39 AM
x*YEAH, dontcha love it? NT
colleenag06/27/14 07:40 AM
x*I had problems last night, but I was logged on two devices and I had to log out of my tablet...Hope it gets fixed for you. NT
DiamondK06/27/14 07:38 AM
x*I just reported the same issue about 2 minutes ago NT
uptowncivilian06/27/14 07:37 AM
*On my laptop (which heats up easily), playing the feeds is a real CPU hog, and causes my laptop to overheat after long periods! NT
unclevanya302 1   06/27/14 06:32 AM
x*same thing happens to me! I have to shutdown my laptop to let it rest periodically. I can use my Ipad, but this morning there seems to be an issue
uptowncivilian06/27/14 07:34 AM
*Does anyone know how I can get my feeds to load? Ive cleared my cache/cookies, restarted, signed in and out and they just keep loading
Cindy2041 16   06/27/14 04:48 AM
x*im having the same problem! NT
bigtimebbfan06/27/14 11:27 AM
x*mine are working now in chrome, not firefox NT
bigtimebbfan06/27/14 12:35 PM
x*Last year many had to view one of the Highlights. Once it started playing, we hit Go Live and then the feeds worked. NT
jblig06/27/14 05:36 AM
x*I tried the highlights already..same issue. BTW: I had no problems last year at all. NT
ScienceGirl06/27/14 05:45 AM
x*It looks like a bunch of us are having the exact same issue. I have already done all of the following suggested by CBS: using Chrome (as I always
ScienceGirl06/27/14 05:10 AM
x*I have exact the same problem, was working before with the videos with Jeff etc, so irritating NT
Madsy06/27/14 07:22 AM
x*It sucks but on the bright side, it's CBS's problem not ours. I was ready to go out and buy a new laptop and a new phone...I was going crazy. NT
madjellybean06/27/14 04:01 PM
x*Hopefully, when we get BBViewer again,
frustratedposter06/28/14 02:04 AM
x*What browser are you using? Do you have any ad blockers or script blockers? If so, try disabling them. NT
Blockhead06/27/14 04:55 AM
x*For me = Chrome. I have no ad blockers installed. I have allowed all pop ups and cookies. No go. :-( NT
ScienceGirl06/27/14 05:46 AM
x*I use firefox and have no problems. Maybe give it a try? NT
Blockhead06/27/14 05:53 AM
x*CBS suggests Chrome and I have already tried IE 11 with the same issue, so I am thinking it is not a browser issue. Most Chrome users seem
ScienceGirl06/27/14 06:39 AM
x*Mine finally worked with Chrome once I disabled any and all add-ons that blocked ads. So I'm using Chrome only for the feeds, and FF otherwise. NT
unclevanya06/27/14 07:29 AM
x*I have tried Chrome, Firefox and Safari all with the same problem NT
Madsy06/27/14 07:23 AM
x*I just got off the phone with CBS. I use Google Chrome but the tech told me there are flash player issues. to use Firefox instead.I hope it works. NT
LillyBell06/27/14 07:25 AM
x*any luck?
borgec06/29/14 06:58 PM
*Anyone know if the BBViewer is available again this year? NT
MadVelvet1721 8   06/27/14 04:31 AM
x*still WIP..
liquid8d06/27/14 04:04 PM
x*I hope he can get it working. I am worried that the feeds are going to be a bandwidth hog. On the CBS site I have not found a way to select a lower
susanr34206/27/14 10:10 AM
x*I just edited my post...Missed typing the word "not"...I meant to say "That I could not find a way to change the bandwidth on the CBS site". NT
susanr34206/28/14 03:22 AM
x*could you post a link or directions to get the lower bandwidth from cbs site?? thanks!! NT
Roxy195706/27/14 08:49 PM
x*Me, too. Looked & looked. NT
deej106/27/14 09:31 PM
x*haven't seen a way to change the stream speed on CBS either NT
frustratedposter06/28/14 02:08 AM
x*liquid8d mentioned yesterday he's working on an update, may be a couple days to get things sorted. NT
KnightHawk06/27/14 04:33 AM
x*Thanks! NT
MadVelvet06/27/14 05:01 AM
*Are most of you going to CBS.com to watch the live feeds? Or is BBLite still around, or Real, or a better way to view? I had to turn the feeds off,
bluejays6773 6   06/27/14 03:25 AM
x*It takes the video a minute to load and if you click another camera before it starts, both cameras will have their audio going at once. Just let
FurnitureAlliance06/27/14 03:39 AM
x*That's why you get the extra audio?! I'll have to remember that. Time for bed. Need sleep and to get other stuff done. Hopefully POV comp takes 18
Corndogger06/27/14 03:42 AM
x*you'll need to disable adblocker plus plugin if you have it, allowing the site(s) doesn't solve the issue, must be disabled. also ->
KnightHawk06/27/14 03:29 AM
x*THANKS KnightHawk and Maddie P!!! I'll try that! NT
bluejays606/27/14 03:35 AM
x*no prob NT
MaddyP06/27/14 03:39 AM
x*try disabling ad blocker. that seemed to help me (not perfect) but then I switched to my kindle and no probs. NT
MaddyP06/27/14 03:26 AM
*Chromecast users: Is there an app you are using to watch feeds on TV? I'm trying to figure out on Roku how to do it and Plex doesn't work NT
Henbot1216 5   06/27/14 02:23 AM
x*Go into chrome on the computer. Hit the chromecast button in the upper right and that hit cast this tab. NT
jg005k06/27/14 02:26 AM
x*You need to download the "Google Cast" plugin to send the video from your Chromecast to your TV NT
Heronimo06/27/14 02:25 AM
x*Thanks. I was unclear. I don't have Chromecast but assumed it worked on the basis of an app format on the device. I have Roku. NT
Henbot06/27/14 02:28 AM
x*I dont think there is a channel on Roku that will work for BB feeds. Maybe Twonky? NT
poisonstar06/27/14 02:31 AM
x*Thanks will look into it. NT
Henbot06/27/14 02:34 AM
*If you are getting double audio on CBS BB16 live feeds page, this is what solved it 'for me'...
JCash2180 0   06/27/14 02:02 AM
*When I switch cams on iPad and Safari I get Play icon in middle of image although video is playing. Have to stop and start to get rid of it. Ugh. NT
banner_boy845 7   06/27/14 01:39 AM
x*that is very annoying I wish they'd fix that! NT
Trinity06/27/14 01:57 AM
x*Same NT
Dawplgangr06/27/14 01:46 AM
x*I have the same problem. Irritating. NT
btba9806/27/14 01:45 AM
x*It's definitely glitchy. NT
banner_boy06/27/14 01:46 AM
x*I also hate I when I am done with full screen it has to re-start the feed instead of just instantly reducing the image size. NT
banner_boy06/27/14 01:47 AM
x*Don't click done. Just pinch the screen with two fingers to make it go back to the original size. NT
janeyftw06/27/14 01:55 AM
x*Yes that is awkward NT
Dawplgangr06/27/14 01:53 AM
*Can anyone tell me if there is a way to have the feeds on while being able to read/post on Jokers at the same time? NT
AprilSky422 4   06/26/14 11:57 PM
x*I don't get feeds so I don't know how those work, but in general you should be able to open a 2nd browser window (or even a 2nd browser altogether,
JAF06/27/14 04:22 AM
x*Thanks JAF, I have a Samsung Galaxy 2 tablet, it doesn't let me minimize like my pc did to where I could do both, err :) NT
AprilSky06/27/14 08:52 AM
x*Ah, yes, on a tablet you're more limited. Plus you don't have the screen space anyway. You could however still use 2 browser apps. NT
JAF06/27/14 11:21 AM
x*AprilSky: with my tablet (Galaxy Note 10.1)
frustratedposter06/28/14 01:59 AM
*my cbs live feed didn't work, just loading, all black screen NT
he2000401 3   06/26/14 11:45 PM
x*I'm on a Mac and had to switch from safari to chrome for it to work tonight NT
johne381906/26/14 11:47 PM
x*press play. I could only see the cams on the bottom. Anybody have messed up audio? NT
Jassie06/26/14 11:47 PM
x*Audio is messed up on my end, doesn't correlate to camera. NT
lorem06/26/14 11:48 PM
**CRYING* Chrome is fully updated (always was). Updated Flash Player to 14 from 13 (11+ required as per CBS). Enabled pop ups. Cookies were always
ScienceGirl304 2   06/26/14 11:19 PM
x* I am having the same problem :( NT
Tiger_Lilly06/26/14 11:41 PM
x*Same here apart from Im on win 8 & i didn't even have the jeff stuff I just constantly get the CBS black logo with the loading screen NT
steve201306/26/14 11:24 PM
*anyone else getting just the cbs loading logo & nothing else ?? NT
steve2013408 3   06/26/14 11:16 PM
x*Yes me to I get the thumbnails on all four cameras but on main screen just a cbs loading symbol NT
Madsy06/26/14 11:29 PM
x*Me too. It looks like we posted at the same time. I have no video or video (impossible to watch!) other than video on the 4 camera thumbs. NT
ScienceGirl06/27/14 04:54 AM
x*I don't even get the thumbnails they just stay black NT
steve201306/26/14 11:33 PM
*is there a bblite somewhere to download ? NT
headsup524 2   06/26/14 10:39 PM
x*not yet... it should be posted soon. NT
lemonpie06/26/14 11:23 PM
x*That's what I'm looking for too NT
cissysauce06/26/14 11:03 PM
*anyone else getting all sound from all thumbnails, all the time? NT
TwoMinutesHate724 7   06/26/14 10:21 PM
x*disable all adblockers - ik it sucks, plugin must be disabled not just allow sites. least that cleared it up for me, annoying solution but it wked. NT
KnightHawk06/27/14 03:41 AM
x*I just disabled Adblock in firefox and it cleared it up.. thanks NT
IMISS06/27/14 10:12 AM
x*It happens to me whenever I click between thumbnails. I'm having to refresh the page instead. NT
bedhead6606/26/14 11:21 PM
x*Someone else mentioned that disabling their ad blockers cleared it up. I tried that, but it didn't work. NT
unclevanya06/26/14 11:04 PM
x*me too. I'm about to give up. I tried 3 diff browsers as well. NT
IMISS06/26/14 11:00 PM
x*Yes, and I have tried 3 different browsers(FF, IE and Chrome) ALL get the background audio of what appears to be feed 1. NT
JCash206/26/14 10:50 PM
x*Me too! It's driving me nuts. I contacted CBS via email so I'll see what they say. Until then, no feeds for me. NT
madjellybean06/26/14 11:57 PM
*Are there keyboard shortcuts to switch cameras while in full screen? NT
misanthrope855 1   06/26/14 10:18 PM
x*used to be 1, 2, 3, 4, q. Did you try them
frustratedposter06/27/14 02:20 AM
*I'm trying to load the feeds on my kindle fire hd. I'm using dolphin browser. It worked last year, but it's not working now. Suggestions? NT
MaddyP574 5   06/26/14 10:12 PM
x*You may need to request the desktop site
frustratedposter06/27/14 02:20 AM
x*what do you mean request the desktop site? NT
MaddyP06/27/14 02:27 AM
x*I'm trying to remember in dolphin
frustratedposter06/27/14 02:33 AM
x*thanks it's working now NT
MaddyP06/27/14 02:48 AM
x*Good. Glad I could help NT
frustratedposter06/27/14 08:39 AM
*How do I get the feeds on my iPad? Also, will the BB Viewer work? NT
Therapy_Cranes392 3   06/26/14 07:38 PM
x*Just go to cbs dot com live feeds. NT
CandieLand06/26/14 07:41 PM
x*Make sure you log in to CBS
frustratedposter06/27/14 02:22 AM
x*Do we just go to CBS.com?? NT
Shielagurlz06/26/14 07:40 PM
*Not in The Us/Canada Using Hula & i can see Videos etc but when go to Live Feeds page it says this content is restricted in your region is this
steve2013123 0   06/25/14 11:34 PM
*i just bought the live feeds but it sent me to a different page. how do you know if it processed correctly? NT
ihatebb131470 16   06/25/14 08:24 PM
x*You should get email confirmation. NT
WillRulz06/25/14 09:00 PM
x*I paid for mine on 6/5 and if I click on the tab Live Feeds...it takes me back to the order screen. It better be working tomorrow!! NT
kado06/25/14 08:58 PM
x*Make sure you sign in on CBS site either by email, twitter or Facebook, first before you click on live feeds. NT
GazingEyes06/26/14 07:27 PM
x*thanks everyone i found it NT
ihatebb1306/25/14 08:35 PM
x*is there a confirmation email or something? NT
ihatebb1306/25/14 08:29 PM
x*are you logged in? NT
Trinity06/25/14 08:31 PM
x*yes, there is NT
Trinity06/25/14 08:30 PM
x*They probably are redirecting until they go live. NT
WhySoSerious06/25/14 08:26 PM
x*Go to the CBS live feeds page and see if all the Jeff chats pop up to annoy you. If you get annoyed, it worked. NT
WillettDrizzle06/25/14 08:26 PM
liquid8d06/25/14 08:33 PM
x*lmao. NT
KnightHawk06/25/14 08:30 PM
x*The confirmation email. Had similar issue NT
KnightHawk06/25/14 08:25 PM
x*when you click live feeds on the top of CBS page does anything pop up? NT
Trinity06/25/14 08:25 PM
x*it gives the same option to buy the feeds again NT
ihatebb1306/25/14 08:26 PM
x*Also, If you try again with the same info it will not let you buy it twice, you'll get an error. NT
KnightHawk06/25/14 08:32 PM
x*log in NT
WillettDrizzle06/25/14 08:27 PM
*Can I cancel my feeds and get a refund? (bought them earlier today) NT
BBFan31331 2   06/25/14 07:25 PM
x*Why would you want to? NT
bee7506/25/14 07:26 PM
x*Probably, since they haven't technically started yet, better try soon though, or call your CC company. NT
KnightHawk06/25/14 07:26 PM
*Has anyone from outside the US/Canada bought the feeds? I'm having problems! NT
BBFan31346 2   06/25/14 07:05 PM
x*Im from Canada, mine I just have the loading symbol same thing happened last year NT
Madsy06/26/14 09:49 PM
x*yup :( NT
steve201306/25/14 11:40 PM
*I'm not from the US/Canada and I bought the feeds and they won't let me watch it. I have tried to access it through Hola and I still can't watch it
BBFan31230 1   06/25/14 06:34 PM
x*They have not started yet. Start tomorrow night NT
KnightHawk06/25/14 08:56 PM
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