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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
*I have Windows 8 aand keep getting a green screen , any suggestions? NT
Sherry465357 1   07/01/14 10:13 AM
x*are you referring to BBViewer? If so..
liquid8d07/02/14 10:55 AM
*from the UK live feed help please!
Ariana_Fan_uk549 2   07/01/14 07:29 AM
x*Ok so now the cams are working down the bottom but the loading screen is still happening?!?!?! WTF! NT
Ariana_Fan_uk07/01/14 08:08 AM
x*Why am I seeing a "Loading" Image or a Blank Screen?
Dreamer07/01/14 11:58 PM
*So clearly some ppl can still see feeds, but mine have all gone black for about the past hour, with a spinner like trying to load. Thoughts? Thx! NT
fydlstyx599 4   07/01/14 12:23 AM
x*Have you attempted to view it on another web browser? Some have suggested disabling any ad blockers to see if that helps. NT
Veruta07/01/14 08:48 AM
x*Yep, doing that and . . .
Dreamer07/02/14 12:01 AM
x*Mine have been doing that for a couple days now. NT
decafjnr07/01/14 03:36 AM
x*Have you tried logging out and back in again? Rebooting your computer? NT
Dreamer07/01/14 01:24 AM
*Sorry off topic but is anybody able to watch feeds at CBS on thier kindle fire? I am getting a black screen with the thumbnails refreshing below.
TrueNes1446 9   06/30/14 08:16 AM
x*Kindle Fire, search Internet Explorer, there is a Dolphin Download for the Kindle Fire. NT
CIAO07/03/14 01:42 PM
x*Aren't apps in the Amazon store also for Kindle?
frustratedposter07/08/14 05:12 AM
x*here's how I fixed it.
MaddyP06/30/14 10:17 AM
x*I don't have Dolphin. I only have silk on my Kindle HD. Is there a way to get it or? NT
Folie07/01/14 06:35 PM
x*Thanks so much. I finally *whew* got it going. NT
TrueNes07/01/14 06:41 AM
x*Thank You! Desktop view fixed it for me on my Galaxy s2 phone!! NT
tonic06/30/14 08:26 PM
x*I was able to get them by using the Dolphin browser to watch. Silk didn't work for me. NT
FeministKilljoy06/30/14 08:22 AM
x*Yes Big Thank you! I tried Silk and it blew up my Kindle HDX so bad I needed tech support. :) NT
Ymans06/30/14 08:38 AM
x*Thanks I'll try that. NT
TrueNes06/30/14 08:25 AM
*Keep getting message "We Apologize, the selected content has not started" when trying to start live feeds
bbfan221432 1   06/30/14 12:19 AM
x*Contact CBS and ask them what the message means and what you need to do to be able to watch the feeds. NT
Corndogger06/30/14 06:49 PM
*BBViewer 3.1: Devin is a complete Whackjob edition! (quickfix)
liquid8d24523 33   06/29/14 09:12 PM
x*is bbviewer down? NT
JoeTheInformed08/04/14 04:37 PM
x*Thank you! NT
BB_Historian08/04/14 03:44 PM
x*Thanks so much! Have no idea why I waited so long to use this viewer, but I think I love you. ;) NT
Starr07/10/14 01:01 PM
x*Will this work on iPad? NT
tamtlp07/05/14 03:25 PM
x*no, this is not for any mobile devices NT
liquid8d07/09/14 03:40 PM
x*Running Windows 7 and it works perfectly! Thanks! NT
BleacherBum07/04/14 11:04 PM
x*issue with screenshot...
luvmykitties07/03/14 08:00 PM
x*Screenshots are in..
liquid8d07/05/14 09:39 AM
x*thank you!! You're awesome :-) NT
luvmykitties07/05/14 01:50 PM
x*Thanks liquid :o) NT
mhg7607/02/14 01:27 AM
x*beautiful! thanks again, liquid. the viewer truly saves this show. NT
TwoMinutesHate07/01/14 02:51 PM
x*thank you for this SOOOO much!!!!!!!!!! <3 NT
Folie07/01/14 02:49 PM
x*Just like last year, when I try to use the bbviewer, when I click on it, all I get is the "do you want to install adobe air" which I already
decafjnr07/01/14 03:44 AM
liquid8d07/01/14 09:48 AM
x*Well darn! That didn't work. It's doing the same thing. NT
decafjnr07/02/14 04:08 AM
x*Ok, I'll try that, but I deleted it and reloaded it and the same thing happened NT
decafjnr07/02/14 01:56 AM
x*Updated version worked great yesterday and this morning. This evening buffering like crazy. Clicking "Live" brings it back, but... Just me? NT
maggiemae06/30/14 09:04 PM
x*sounds like your connection.. did you try setting quality to low? NT
liquid8d06/30/14 09:43 PM
x*No I didn't try that, because it was working fine yesterday and this morning. :( It looks so great in high quality. I'll try. Thanks! NT
maggiemae06/30/14 11:28 PM
x*I'm so sad! This is the 1st year Ive ever not been able to use BB Viewer! I'm pretty sure the problem is with the CBS browser within the viewer.
Jadey06/30/14 04:28 PM
x*:( What's the problem? Trying to login with social account or?? NT
liquid8d06/30/14 07:52 PM
x*Exactly. I signed up for feeds using google plus. The CBS browser in the viewer makes the google link unclickable. NT
Jadey07/02/14 12:28 PM
x*Did we lose the screencap feature in this latest update? NT
susanr34206/30/14 03:43 PM
x*make sure you got the Windows (exe) version.. NT
liquid8d06/30/14 09:55 PM
x*Thank you liquid8d that did the trick. Didn't notice that the one downloaded when starting viewer was not an exe file. I have my screencaps back. NT
susanr34207/01/14 08:57 AM
x*Thank you so much liguid...BB viewer is wonderful...you are truly appreciated. NT
reddgirl06/30/14 03:07 PM
x*I just want to say Thank you!! I don't think I could/would enjoy the feeds as much as I do without your BBViewer. NT
AMK06/30/14 11:55 AM
x*Thank you! NT
Sonny06/29/14 11:48 PM
x*Thank you! NT
KnightHawk06/29/14 10:06 PM
x*Thank you! Working much better now. NT
maggiemae06/29/14 09:32 PM
x*The hanging "circle" when changing feeds was driving me nuts today. This seems to have solved the problem. Thanks! NT
Corndogger06/29/14 09:31 PM
x*i know.. it was annoying! :) NT
liquid8d06/29/14 09:43 PM
x*You are so fantastic - works so much better.THANKS and THANKS again. NT
augie06/30/14 06:26 PM
*Is there an app that will let me download BB Viewer to a Chromebook? NT
rockabye287 1   06/29/14 02:00 PM
x*No NT
binkie9406/29/14 03:02 PM
*What the number to cancel feeds TIA NT
lilweezy4201044 5   06/29/14 11:41 AM
x*I just called the Live Feed number, explaining I could not change my email address, under my profile section of CBS Big Brother page. They asked me
CIAO07/02/14 09:52 PM
x*(877)211-4367, i did it this morning. Took about 10 seconds. NT
fattymatty06/29/14 11:44 AM
x*I added this to your post in the Help forums NT
liquid8d06/29/14 11:47 AM
x*Did you get a refund? NT
Whirligig06/29/14 11:46 AM
x*Did it before the 48 hour trial ended so I was never charged. NT
fattymatty06/29/14 11:46 AM
*Having trouble with iPad Air & feeds using ihome. It just keeps dropping off. Anyone using these devices help out? Tyvm NT
sabiki165 0   06/29/14 07:06 AM
*I am trying to watch the feeds on my tablet, but it keeps showing either Donnie talking about ants on the clothes or....
Magnolia840 5   06/28/14 11:36 PM
x*I'm getting the same thing. It's pissing me off! NT
Mommafishy206/29/14 06:17 PM
x*You could also try the BB Viewer (link posted in thread below.) NT
Starr06/28/14 11:52 PM
x*Please check this forum for any threads with the same problem...or you can call CBS hotline (posted above) for feeds issues. NT
Starr06/28/14 11:50 PM
x*It kept flashing back to Donny talking about ants on the towels to me last night too, it just fixed itself NT
Trinity06/28/14 11:40 PM
x*Feeds from yesterday I think. My tablet was doing the same thing. Was showing old feeds. No idea why and I haven't been able to fix it :( NT
SDGirl06/28/14 11:39 PM
*How do I cancel my 48 hour free trail I cant find it anywhere :( NT
lilweezy4201341 9   06/28/14 11:15 PM
x*(877)211-4367 NT
liquid8d06/29/14 11:46 AM
x*call I think NT
KnightHawk06/28/14 11:17 PM
x*Aren't you glad you just got the trial?? NT
AwfuLeeHandsome06/28/14 11:17 PM
Trinity06/28/14 11:15 PM
x*I think you have to call and cancel. NT
sugarskulls06/28/14 11:15 PM
x*Thank you guys for the help :) NT
lilweezy42006/28/14 11:20 PM
x*Well that sucks wish i can do it over the computer NT
lilweezy42006/28/14 11:17 PM
x*Nope that's how they get you, you call and then they pitch you cheaper deals NT
AwfuLeeHandsome06/28/14 11:18 PM
x*Yep. Don't give in! NT
LilKsweezy06/28/14 11:19 PM
*Just purchased feeds, got my confirmation e-mail but whenever I hit "Live Feeds" it just takes me right back to the sign up page. I'm logged in too NT
bbshannon236 1   06/28/14 09:01 PM
x*I would shut down your computer restart, then go into your profile and make an addition
CIAO06/28/14 11:28 PM
*Any way to avoid the hourly CBS pop up asking if you are still watching feeds? I'm on an iPad/iPhone. NT
Mcandice1013 3   06/28/14 05:05 PM
x*Get the BB Viewer! NT
FurnitureAlliance06/28/14 05:07 PM
x*I don't think the bbviewer works on iPad/iPhone does it? NT
Mcandice06/28/14 05:12 PM
x*Unfortunately, no. NT
augie06/28/14 07:03 PM
*whats the status on the BB viewer? NT
playmate3441 15   06/28/14 11:24 AM
x*will this work on an Android tablet?? NT
kado06/29/14 12:10 PM
x*not at this time - i may explore that later. NT
liquid8d06/29/14 12:49 PM
x*Thanks!! Still trying to get the CBS website to work on my Android...driving me crazy!! NT
kado06/29/14 01:27 PM
x*BBViewer is OUT! Check here..
liquid8d06/28/14 02:46 PM
x*Thank you so much! I'm able to watch the feeds with NO issues. This is the 1st year I had problems. Tried everything, tried this, works great! NT
fanofBB06/30/14 01:31 PM
x*Thanks Liquid... Both you and blis are amazing- I use blis's player(because i beta tested it years ago)my mom uses yours it's easier for her. NT
kalekona06/29/14 11:49 AM
x*This is AWESOME!!! Didn't know about it and just happened upon this link. Soooo much better than even the CBS site which never works right. CBS has
Tutsymae06/29/14 08:28 AM
x*Awesome!!! Thanks so much, very much appreciated!! :) NT
kalicush06/28/14 05:37 PM
x*Thanks!! Awesome work, as usual!! NT
Trinity06/28/14 05:37 PM
x*thanks so much! Now at least I can multitask - works great :) NT
Susan9906/28/14 05:28 PM
x*Yeaaa! Thank you liquid8d!! NT
lemonpie06/28/14 05:26 PM
x*Thank you so much! You made my day. Works GREAT! NT
AMK06/28/14 04:37 PM
x*Glad to see it! Great job as always NT
frustratedposter06/28/14 05:27 PM
x*Works great Liquid. Thank you.
madjellybean06/28/14 04:16 PM
x*Just came here to ask the same thing. NT
augie06/28/14 12:23 PM
*Feed issue with smart tv
tls1210225 0   06/28/14 11:22 AM
*Roku ... What service do you use for local channels... CBS, ABC, NBC etc. AEREO is shut down! NT
lemonpie978 5   06/28/14 11:03 AM
x*There are separate apps for CBS on Roku. Unfortunately, NBC is tied to Hulu. But if you use Plex, you can watch anything that is on the internet
Henbot07/02/14 01:50 AM
x*Thank you! I will check it out :) NT
lemonpie07/02/14 02:29 AM
x*I should note that Plex is awesome for almost any video found online but it does NOT work for the live feeds. It was a bummer to find that out. NT
Henbot07/02/14 01:52 AM
x*cbs you can watch on their website. abc is free if you have certain cable providers. not sure about the others NT
MaddyP06/30/14 10:18 AM
lemonpie06/28/14 11:04 AM
*Anyone else having problems with flashback feature? It won't work for me at all. NT
JennDiaz143 0   06/28/14 06:35 AM
*Help with feeds thank you (Live in the UK)
Tywyllwch328 1   06/28/14 06:34 AM
x*Have you tried setting up a vpn? Link inside
binkie9406/29/14 12:58 PM
*any success with removing the echo from your feeds? My apple laptop, using safari, have rebooted, etc and still echoing when I change 1234 NT
polarbears2178 18   06/27/14 07:59 PM
x*Also try updating the flash player. NT
lorem06/27/14 08:17 PM
x*Happens to me too when I switch to quad. safari-macbook pro I am just avoiding it. NT
BellaBoo06/27/14 08:12 PM
x*Apple sucks. That is all. NT
Not_so_annoyed06/27/14 08:08 PM
x*Come on, Macs are great for surfing interwebz and doing flow cytometry analysis. Any real work requires a PC NT
current06/27/14 08:17 PM
x*Keep your virus updated you PC user YOU. lol NT
LettucePray06/27/14 08:13 PM
x*Mac Book Pro here. No echo effect. NT
CougarBite06/27/14 08:07 PM
x*MacBook Pro user here. No echo probs here using Safari. Maybe refresh the page? Empty cache/history? NT
LettucePray06/27/14 08:05 PM
x*I have a weird DOUBLE SOUND effect, mute wont work and I get sound from 2 cams ( when I swirch cams)!! NT
littlePP06/27/14 08:03 PM
x*Try pausing the feed before you switch NT
Mister112806/27/14 08:04 PM
x*yeah having that too when the new channel is loading I can still hear the old channels audio which then carries into the new channel plus with echo NT
polarbears06/27/14 08:04 PM
x*yep, have that too. reloading stops it for awhile. NT
nicholaspuppy06/27/14 08:04 PM
x*apple laptop, safari too. The echo comes back and I have to reload to get it to stop. Firefox is worse so I'm sticking with safari for now NT
nicholaspuppy06/27/14 08:01 PM
x*yep same with me. As soon as it echos, I have to reload and then its fine again until I decide to change. I guess I could stick with one cam. sucks NT
polarbears06/27/14 08:02 PM
x*If you have any ad blockers, disable them and refresh NT
kiers06/27/14 08:01 PM
x*none NT
polarbears06/27/14 08:02 PM
x*I know that is really annoying. Could it be other add ons NT
kiers06/27/14 08:03 PM
x*^this; or if you must try another browser NT
KnightHawk06/27/14 08:05 PM
x*I have no echo NT
Trinity06/27/14 08:00 PM
*Echo on feeds? I just received a letter back from CBS and they said it's a known issue and they are working on it. That's all...hope they hurry up. NT
madjellybean1027 8   06/27/14 03:54 PM
x*One solution is to disable any browser add-on that blocks CBS from showing ads or mining your data. Simple as that! Aren't they nice? NT
unclevanya06/27/14 04:50 PM
x*I tried that but it didn't fix the problem. NT
madjellybean06/27/14 04:55 PM
x*Curious, did you get the echo even after the 10 second 'disclaimer' video played? ...or did you get the echo only when it went straight to feeds? NT
JCash206/27/14 04:13 PM
x*There is no disclaimer on my feeds. I did read where that could be the problem. If I screw around with my computer it might never work again. lol NT
madjellybean06/27/14 04:19 PM
x*definitely, I had it in Chrome.. switched to IE on Windows, and don't seem to have the issue anymore. NT
liquid8d06/27/14 04:03 PM
x*I tried that but still had the problem If I mute the sound on their player it cuts down the echo but it still plays all feeds at once. Thanks Liq NT
madjellybean06/27/14 04:11 PM
x*yep, because its actually playing multiple streams - it's a bad bug especially for the bandwidth caps. Viewer is coming! NT
liquid8d06/27/14 04:39 PM
x*Like everyone else I'm waiting for your viewer. Thank you so much!! NT
madjellybean06/27/14 07:27 PM
*For feed connections/problems, subscribers might have to use the CBS hotline. Please see posts stickied above ^^ NT
Starr162 0   06/27/14 02:53 PM
*Is anyone else getting pop ups everytime you click on a topic?? I'm getting pop ups up the wazoo!! Help! NT
CindiCindi403 2   06/27/14 02:47 PM
x*nevermind NT
CindiCindi06/27/14 03:20 PM
x*I've been coming to jokers for years and never had this issue and right now i want to toss this out the window! WTH?? NT
CindiCindi06/27/14 03:09 PM
*I need help getting to the feeds. A friend gifted me a subscription but I can't log in . I even used the ling above in the right corner but
sobekath447 2   06/27/14 02:46 PM
x*disable any ad block software that you have on your browser, then try again also clear your cookies/cache NT
Trinity06/27/14 02:47 PM
x*You don't get the Log In button in the upper right
frustratedposter06/28/14 02:03 AM
*Feeds on Android phone just keep looping to old scene from last night.
tonic1834 13   06/27/14 10:52 AM
x*I think they got rid of Flash in place of HTML 5.0 Standard... (Like Youtube has been doing). NT
Ziroc07/01/14 01:34 AM
x*See fix under Kindle thread, set to Desktop View in browser settings. In Dolphin Browser, go to Settings > Customize > User Agent> Desktop.
tonic06/30/14 08:44 PM
x*Kindle Fire someone wanted the Dolphin Browser download. I did a search in Internet Explorer and there is one for the Kindle Fire. NT
CIAO07/02/14 11:49 PM
x*I'm just getting a black screen. Nothing else. Can watch on my laptop with the echo's and can't get it on my phone. I'm sad :( NT
madjellybean06/27/14 03:56 PM
x*I have a Samsung 8" tablet and I am only seeing Dumbledore interviewing his forever girlfriend. Help, I am at work and I'm ticked off!!! NT
parrotbrain06/27/14 02:19 PM
x*I called cbs and they are working on it as a known issue. NT
Mommafishy206/27/14 12:09 PM
x*i heard back from cbs, "they are aware of the problem and are presently working diligently to resolve the problem." they say to keep checking the live
oincie06/27/14 06:06 PM
x*You do have flash installed on the phone, I assume?
frustratedposter06/28/14 02:06 AM
x*I just spent a couple of hours trying to update flash. My phone is Galaxy S2, Android 4.1.2, and apparently Flash is no longer available?
tonic06/29/14 12:00 AM
x*i put in a ticket with cbs but have not heard back yet NT
oincie06/27/14 11:20 AM
x*So frustrating! I didn't have any trouble last year on my phone. NT
tonic06/27/14 12:20 PM
x*I know! I'm tethered to my computer right now and it's making me crazy! NT
Mommafishy206/27/14 12:46 PM
x*Is anyone else having this problem? I'm totally bummed about this. :-( NT
tonic06/27/14 02:13 PM
*anyone else having trouble getting live feeds on tablet?
oincie526 3   06/27/14 10:47 AM
x*what tablet do you have? NT
MaddyP06/30/14 10:20 AM
x*Me too. See my post above! NT
parrotbrain06/27/14 02:20 PM
x*I'm having same problem
tonic06/27/14 11:14 AM
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