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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
*BBViewer on a Mac question?
bbfan100481 1   07/09/14 06:09 PM
x*You will need Adobe Air installed, then download and open that file, link inside...
liquid8d07/09/14 07:02 PM
*Anyone with Mac OS Maverick have issues downloading the BBViewer?
11228402 2   07/09/14 05:53 PM
x*If an Air app asks what to open with, that usually means Air is not installed properly.. link inside..
liquid8d07/09/14 07:02 PM
x*It was exactly that. Thank you so much! NT
1122808/02/14 05:16 PM
*Problem with BB Viewer--If I click on cam 1 I just get that revolving white circle but it never opens. All other cams working fine for me. Whtsup? NT
FurnitureAlliance1394 8   07/09/14 03:20 PM
x*Now I tried again and it loaded properly! Thank you everyone for the help and I'll try some of these suggestions when/if it happens again ~ NT
FurnitureAlliance07/09/14 06:59 PM
x*yay! 3.1 should work MUCH better for you NT
liquid8d07/09/14 07:03 PM
x*Some troubleshooting tips with black screen or loading circle..
liquid8d07/09/14 03:31 PM
x*Yeah, I tried all this stuff and it's still not working. The feeds work fine at CBS.com but I can't log out under tools because there is nothing
rdhd198007/09/14 11:54 PM
x*Did you try a re-install? I have had trouble with the feeds in general buffering a lot on the website and in BB viewer, so it might be the feed. NT
FeministKilljoy07/09/14 03:24 PM
x*I have the same prob, there is an update to fix it but every time I try to download the update it fails (even after restarting as noted) NT
ThoughtCriminal07/09/14 03:24 PM
x*Get the Windows update for 3.1 and manually install it here:
liquid8d07/09/14 03:25 PM
x*I had this problem too. The way I fixed it was uninstalling bbviewer altogether and then installing the new version. NT
oh_boy07/09/14 03:25 PM
*For the last couple of days, BBViewer has not been working on my laptop. It's an HP with Windows 8.1. All I get is a black screen and won't load. NT
rdhd1980407 2   07/08/14 05:58 PM
x*sorry... see the troubleshooting tips in the post above, let me know if that helps NT
liquid8d07/09/14 03:32 PM
x*Did you try uninstalling then reinstalling it? NT
binkie9407/09/14 02:27 PM
*Please help:Samung Galaxy tablet user.. BBviewer help!
Roxy1957750 1   07/08/14 10:12 AM
x*BBViewer is not for mobile devices NT
liquid8d07/08/14 12:38 PM
*Screenshots with BBViewer (Windows version)
liquid8d2589 6   07/06/14 02:14 PM
x*How do you create your own overlay file with a transparent background? TIA :) NT
luvmykitties07/06/14 02:48 PM
x*A photo app like Photoshop, Paint.Net, Gimp NT
liquid8d07/06/14 02:51 PM
x*thanks! :-D NT
luvmykitties07/06/14 03:07 PM
x*my update gives an error...any help? NT
izabbfan07/06/14 02:19 PM
x*If you mean the 16800 error, Windows is not auto-updating, manually download 3.1 from the link at the top inside this post NT
liquid8d07/06/14 02:21 PM
x*thank you so much! appreciate your work/help! NT
izabbfan07/06/14 02:26 PM
*HELP please with BBViewer
MsPink415 2   07/06/14 01:34 PM
x*see my post above that explains the screenshots function NT
liquid8d07/06/14 02:14 PM
x*Ty sooooooooo much NT
MsPink07/06/14 04:35 PM
*How do you cancel BB Live Feeds? Please Help Thanks! I Can't find number anywhere.. NT
nickm1002635 4   07/06/14 01:24 PM
x*Did you get the early bird? NT
robin8607/06/14 01:26 PM
x*Why cancel?!?? It is just getting messtastic! NT
lianna07/06/14 01:26 PM
x*WHY? The feeds are FINALLY getting juicy NT
krazy107/06/14 01:26 PM
x*I love the feeds, has nothing to do with that.. Just gonna be busy can't watch at all :( NT
nickm100207/06/14 01:26 PM
*Can't view feeds with Android 4.4.4 and Chrome - anyone else?
banner_boy410 1   07/05/14 07:52 PM
x*try clicking the black screen or reclick a camera to start it - if you need to, look below - I think someone said Dolphin browser works good NT
liquid8d07/05/14 08:05 PM
*How do you get flashbacks on iPad? Please help! Thank you! NT
tamtlp403 2   07/05/14 03:23 PM
x*Flashbacks with IPAD
Fides07/08/14 06:05 AM
x*I don't think you can get flashbacks on iPad. The player with flashbacks is Adobe Flash based, which iOS devices do not support. NT
Cloo07/05/14 07:52 PM
*Can someone please tell me how to view the Flashbacks? They don't come up when I try to view them. Thank you. NT
Mercy473 4   07/05/14 09:32 AM
x*My computer which has Windows 8. I have just installed the BBViewer and am trying to figure it out. Thanks for asking. NT
Mercy07/06/14 02:57 PM
x*On the menu bar click tools, flashback then set the date, time and camera you want to watch NT
binkie9407/07/14 11:21 PM
x*The times should be BBT, or PDT NT
frustratedposter07/08/14 09:27 AM
x*What device are you viewing the feeds on? NT
Cloo07/05/14 07:53 PM
* BB Viewer?
lindyloo2u2968 3   07/05/14 06:03 AM
x*BBViewer is here..
liquid8d07/05/14 09:39 AM
x*Will this work on iPad? Will I be able to watch flashbacks on the iPad with it? NT
tamtlp07/05/14 03:36 PM
x*Thanks liquid8d. working great. NT
lindyloo2u207/05/14 03:12 PM
*Live Feed issue
adamtheaxe2078 18   07/04/14 02:33 PM
x*Try uninstalling Adobe Flash with their official uninstaller - link inside. Follow their steps to uninstall then reinstall Flash
binkie9407/05/14 08:25 PM
x*Thanks...tried the Adobe uninstall and then re-installed and still have the same issue. I really have no clue why it won't work on my PC... NT
adamtheaxe07/05/14 10:05 PM
x*You aren't running an adblocker are you? It has to be disabled. How do you have your Adobe Global Flash Settings configured?
binkie9407/06/14 12:02 AM
x*Everything looked the same on mine, except on the last 3 links it won't allow me to change any of the settings. When you click it it does nothing NT
adamtheaxe07/06/14 07:49 PM
x*The hardware acceleration was a big issue in one season
frustratedposter07/06/14 03:01 PM
x*How would I change that setting? NT
adamtheaxe07/06/14 07:50 PM
x*right click on the black screen, then click settings. On the little screen that pops up click the far left icon and uncheck the box NT
binkie9407/06/14 08:07 PM
x*If this doesn't work, the only other suggestion is to reset your internet security levels. In IE click tools, internet options, security tab
binkie9407/06/14 08:15 PM
x*I don't know, but I did update my display driver on my computer. NT
CIAO07/06/14 07:52 PM
x*Try uninstalling Adobe Flash Player Plug-in, restart,then try it on Chrome without it installed (Chrome has their own built-in flash player)... (MORE)
Cloo07/05/14 07:49 PM
x*Same here
imjenniek07/05/14 06:19 PM
x*Mine work fine in IE, FF and Chrome. Do you have an adblocker running? Try logging out of CBS, clear history/cookies then log back in NT
binkie9407/04/14 05:02 PM
x*Still doesn't work...:/
adamtheaxe07/04/14 06:53 PM
x*You never said if you had an adblocker running? CBS help page says if you have an adblocker running the feeds won't load but the 4 small screens
binkie9407/06/14 08:10 PM
x*I don't think I am. How would I know for sure, though? I looked in my program list and manage add-ons and saw nothing about an adblock NT
adamtheaxe07/10/14 09:29 PM
x*Did you try BBViewer? NT
deej107/11/14 07:21 AM
x*Just tried...it loads up with Julie's face then the screen is just completely black. NT
adamtheaxe07/11/14 10:44 PM
x*Tonight when I logged into the BB viewer it said error loading feeds with a sad face in the bottom left hand side...screen was still just black,too NT
adamtheaxe07/13/14 12:47 AM
*Does anyone's BBViewer keep freezing? NT
djretzena621 4   07/04/14 02:19 PM
x*Not mine. Try lowering the bitrate NT
binkie9407/04/14 02:21 PM
x*Mine was yesterday but it's been ok today. NT
no1home07/04/14 02:21 PM
x*no :( NT
whoscatisthat07/04/14 02:20 PM
x*Mine are running fine. I have IOS NT
angelatmytable07/04/14 02:20 PM
*I know I asked before but didn't read an answer - having trouble w/updating viewer? There was an error downloading the update. Error# 16800.
Susan99487 3   07/04/14 01:45 PM
x*Having the same problem. NT
JustAsh07/04/14 01:46 PM
x*If it's a Windows system you have to manually download it. Auto update doesn't work Click the link in Help NT
binkie9407/04/14 01:46 PM
x*thanks! NT
Susan9907/04/14 01:46 PM
*What is the latest news on the BB Viewer?? Anyone know?? TIA NT
LuvinBBinFL1691 8   07/03/14 02:47 PM
x*has the latest update worked for you guys? I keep getting an error NT
Susan9907/03/14 02:56 PM
x*It won't auto install on a Windows system. You have to click the link liquid8d posted or look inside
binkie9407/03/14 08:43 PM
x*It's also tons better than CBS feed this year. Last year I wasn't as annoyed w/ the CBS page, but this year.... NT
lakeview07/03/14 02:55 PM
x*It is up and running! Go to the Help section and about halfway down liquid8d has a link. NT
lianna07/03/14 02:50 PM
x*Yep. here>>
likealaser07/03/14 02:52 PM
x*Thanks! Got it now to figure out the features NT
Legend07/04/14 01:57 AM
x*It's out, check in help there is a link there or google BBViewer NT
Trinity07/03/14 02:50 PM
x*It was ready & posted days ago. Let me see if I can find the link. It works great, as usual. NT
likealaser07/03/14 02:50 PM
*Anyone else having issues with not being able to FB? I now I can only see the 4 small screens across the bottom with Rachel. :/ NT
CindiCindi1863 13   07/03/14 01:14 PM
x*thanks binkie! :] NT
CindiCindi07/03/14 01:21 PM
x*I was on bbviewer but it won't come back on. Had to go back to CBS. NT
fruitloopdingus07/03/14 01:20 PM
x*Try uninstalling then reinstalling. I haven't had any problems with it NT
binkie9407/03/14 01:21 PM
x*I uninstalled and installed it again and its doing the same thing. Just a black screen. Has the controls at top and bottom but not even trying to load
fruitloopdingus07/03/14 01:33 PM
x*Are you using a Windows or Mac laptop? If Windows, what version? NT
binkie9407/03/14 04:17 PM
x*I have Windows 7. I am using the last update version of bbviewer 3.1 I think. I have reinstalled it twice today and only get black screen with zero
fruitloopdingus07/03/14 05:58 PM
x*What happens when you try to click a camera? Does it try to load? What happens if you try to load it on CBS in Internet Explorer? NT
liquid8d07/03/14 10:29 PM
x*BB Viewer worked for me for several days and then went to a black screen and will not load.When I click a camera it does nothing. CBS works fine NT
fruitloopdingus07/04/14 12:56 AM
x*I have it running on a brand new Windows 7 computer. I finally opened it and set it up just to hook to my TV for BB. What version of Adobe Flash do
binkie9407/03/14 09:19 PM
x*Lots of people on chat are saying the same thing so I don't think it's you. NT
Henbot07/03/14 01:19 PM
x*Its back now finally thanks! what is BB viewer tho? NT
CindiCindi07/03/14 01:18 PM
x*A viewer to watch BB so you don't have to watch it on CBS. Go to the help section there's a link there to download it. Much better viewing NT
binkie9407/03/14 01:19 PM
x*Are you using BBViewer? I was watching it a few minutes ago with no problem NT
binkie9407/03/14 01:16 PM
*Is BBViewer broken - black screen. HELP Liquid8!! NT
augie1001 2   07/03/14 09:01 AM
x*Mine is doing the same thing. I even uninstalled and reinstalled. NT
fruitloopdingus07/03/14 01:41 PM
x*HUH, CBS is not showing any Live Feeds or Fish - just blank screen. NT
augie07/03/14 09:08 AM
*Help With Feeds on iPad...
Crys731 5   07/03/14 08:23 AM
x*I was able to watch some feeds on the iPad last night but this morning I tried opening up the feeds and chat on my iMac and the screen is black and
KingstonSue07/08/14 05:37 AM
x*Looks like CBS is down right now so nothing is working. On the iPad there is an app for Big Brother. Takes a little getting used to, pages slid
augie07/03/14 09:07 AM
x*No problem watching feeds with Safari on an iPad
frustratedposter07/08/14 05:08 AM
x*yeah, Chrome works for me this year & Puffin doesn't. I really like Puffin for other stuff on iPad though NT
Bilbo07/08/14 05:23 AM
x*yeah, cbs feeds SUCK on iPad :( NT
Bilbo07/03/14 08:25 AM
*I'm using the BBViewer 3.1 and it keeps freezing when I switch through different cameras.When I try to restart it, it just goes black. Help please! NT
ABCD17306 1   07/02/14 04:18 PM
x*Mine is just black again with the bbviewer. NT
Folie07/02/14 08:55 PM
*PS4 - Is anyone able to watch CBS.com live feeds on their PS4? NT
MissSallyO542 0   07/02/14 03:30 PM
*BBviewer download failed error #16800 What is this? NT
l3ite_me1313709 1   07/01/14 07:40 PM
x*Windows version isn't auto-updating for some reason.. download 3.1 in here.
liquid8d07/01/14 08:43 PM
*My BBViewer is nothing but black now and was working fine earlier. Seems others are having the same issues. I have 3.1 too. Any idea what's up? NT
Folie542 3   07/01/14 06:32 PM
x*Seems to be working fine now. Not sure what was up there for a bit. NT
Folie07/01/14 06:36 PM
x*Glad to hear - you can try turning on Tools->Info to watch the bitrate and buffering at the bottom left which can give an indication of issues. NT
liquid8d07/01/14 06:44 PM
x*thanks for the info! NT
Folie07/01/14 07:39 PM
*I was able to finally get feeds on my Samsung tablet by downloading the Dolphin browser, and a file for flash player!! SO HAPPY NOW!!! :-) NT
kado402 2   07/01/14 03:11 PM
x*Thank you, the picture is beautiful on my Samsung 10" Tablet. Another question, do you know how to use my Tablet as a keyboard to type in the Internet
CIAO07/03/14 01:28 PM
x*Thank you for the information as I have a Samsung Tablet and didn't know I could watch Live Feeds. Where did you download Dolphin browser from -
CIAO07/02/14 09:44 PM
*anyone having trouble with bbviewer,I have trouble loading, takes forever if at all NT
headsup702 4   07/01/14 10:49 AM
x*Did you update to 3.1 below? That solves the major loading issue NT
liquid8d07/01/14 11:59 AM
x*same issue here and it will not let me upload Update 3.1. I get an error message NT
bigbrotherfan7207/01/14 07:59 PM
x*Windows version isn't auto-updating for some reason.. manually download from here
liquid8d07/01/14 08:44 PM
x*Thank you! NT
bigbrotherfan7207/03/14 05:47 AM
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