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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
*Current BBViewer issue: Loading to a black screen..
liquid8d900 6   07/18/14 03:37 PM
x*Tis won't work either for me NT
jada07/21/14 02:16 PM
x*This appears to be resolved now! Post here for troubleshooting if you are still having any issues. NT
liquid8d07/18/14 04:21 PM
x*I wasn't having any probs 'til this a.m., and now I only get a solid green screen no matter what cam I try. D'oh! NT
AdamAndEvel07/19/14 08:44 AM
x*For green screen on BBViwer liquid8d suggested in a previous post to try and update your video card drivers. He said that usually works NT
binkie9407/19/14 12:13 PM
x*yes, and PM me if you still have the issue NT
liquid8d07/19/14 03:46 PM
x*Oh thanks, I didn't see that! NT
AdamAndEvel07/19/14 01:22 PM
*Black Screen / Loading messages. Known issue with CBS...
liquid8d282 0   07/18/14 03:35 PM
*Please help: my Live feed either won't load at all(only black screen) or when they do they buffer frequently. This happens using BB viewer and the
Janienjm1328 6   07/17/14 10:56 PM
x*Live Feed Problems
bbfan10007/19/14 08:42 AM
x*Buffering and sometimes black screen are indications of poor connections. There is currently a message on the CBS Help site this is a known issue. NT
liquid8d07/18/14 03:31 PM
x*its so frustrating! They keep stopping/freezing. Ive tried everything too NT
Cindy07/18/14 03:19 PM
x*Mine too.. Does that sometimes.. I think it has to do with the signal sent from
rockstars07/18/14 03:17 AM
x*Try changing to a lower speed w/bbviewer NT
frustratedposter07/18/14 11:11 AM
x*See post below this one. It's been that way for a few days now. NT
binkie9407/17/14 11:26 PM
*BBVIEWER buffering staying at 0%
pauly67422 2   07/17/14 07:38 PM
x*Yesterday mine started having buffering problems and I now have mine set at 364 kbps. Buffer still drops but rarely to 0 NT
binkie9407/17/14 08:38 PM
x*Mine has been doing that too last couple of days. Just a black screen. Going to reinstall. NT
MoulinRouge07/17/14 08:35 PM
*Guess I am getting old .. something is up .. I just can NOT get into this bunch of hgs as much as I have tried .. Does anyone know if I cancel my
lollieb548 3   07/17/14 04:53 AM
x*No you won't. Same as last year - no refunds NT
binkie9407/17/14 11:00 AM
x*Don't think so, if you bought season pass. May not get bored again if you
frustratedposter07/17/14 08:31 AM
x*That is supposed to be "billed" NT
frustratedposter07/18/14 11:13 AM
*Latest IPAD update, where did the live feeds go?
silverspoons274 1   07/16/14 05:13 PM
x*There is no app needed to watch the feeds. You go to CBS to watch them NT
binkie9407/16/14 06:25 PM
*When I get that friggin message "Are you still watching feeds" I answer yes but it doesn't go away! I can hear feeds but that is still on screen. NT
YouGotGot1275 10   07/16/14 03:03 PM
x*try a different/updated browser? It probably is a javascript issue NT
liquid8d07/16/14 08:51 PM
x*use bbviewer NT
banner_boy07/16/14 03:05 PM
x*I have the same problem!! Are you watching on iPad? NT
enter_a_name07/16/14 03:05 PM
x*no NT
YouGotGot07/16/14 03:06 PM
x*I have to just reload on my iPad when I see it NT
Whirligig07/16/14 03:05 PM
x*I don't get that, but I use BBviewer. NT
lianna07/16/14 03:05 PM
x*Same for me. I wrote CBS on the feedback page asking them to get rid of it NT
AlNisa07/16/14 03:05 PM
x*use bbviewer then you dont get that msg NT
nicki22707/16/14 03:04 PM
x*Unfortunately that's not an option for iPad NT
AlNisa07/16/14 03:06 PM
x*I've never seen that message o-O NT
Wicked_Pixie07/16/14 03:04 PM
*My feeds through BBViewer keep loading/freezing. Ive restarted my computer, flashbacked, clicked live...nothing's working. NT
Cindy1422 7   07/16/14 12:19 PM
x*Where is the link to download the latest and greatest BBViewer, please? NT
CIAO07/16/14 11:02 PM
x*You need to lower the bitrate. Go to tools and click info. Then watch the bitrate in the lower left corner of the screen. If the buffer continually
binkie9407/16/14 12:38 PM
x*how do I lower the bitrate? NT
Cindy07/16/14 12:42 PM
x*There's a drop down right underneath the bar where you choose which camera to watch. You can also go into tools-options-default quality and change
binkie9407/16/14 12:43 PM
x*Thank you! So far so good :) NT
Cindy07/16/14 12:48 PM
x*also make SURE you installed 3.1 as that fixed a loading issue.. it's here...
liquid8d07/16/14 08:53 PM
x*:) NT
binkie9407/16/14 12:49 PM
*Can't load "live" feeds on Samsung Galaxy Victory phone. "Old" random feed lope loads instead. I can see "live" feeds in the preview boxes.
mrsjrd630 5   07/14/14 08:50 AM
x*Did you try the suggestions in the post below? In the browser options you must check the box that says "request desktop view".
binkie9407/14/14 03:06 PM
x*I have tried dolphin with the user agent marked desktop but I can't see current live feeds. I will try my touchpad tonight. Thanks!!!! NT
mrsjrd07/15/14 05:47 AM
x*And you have flash installed? Google abandoned it in recent android systems NT
frustratedposter07/15/14 06:20 AM
x*I tend to think alot of the problems are because Flash isn't installed NT
binkie9407/16/14 12:48 PM
x*Definitely. Google doesn't officially support flas in recent Android versions NT
frustratedposter07/17/14 01:35 AM
*What does the "HG Info Search" in the HG Info forum do?
frustratedposter376 2   07/14/14 06:51 AM
x*It does a tag search in HG Info forum, but poster's don't tag their posts, so it doesn't work very well. NT
M3gabyt307/14/14 07:37 AM
x*Ah, thx NT
frustratedposter07/15/14 06:17 AM
*HELP!!! I am new to all of this.
Reba1665 5   07/12/14 09:42 PM
x*Maybe I can help. I had a problem where I had to sign up again, but first I called CBS, and had them make a note in my account with my email address
CIAO07/16/14 11:11 PM
x*If going through the link provided below doesn't work, try deleting your cookies and then log in NT
binkie9407/13/14 07:58 PM
x*Reba1 ~ try this link ~
Dreamer07/13/14 03:58 AM
x*I cannot get it to work on my android - I get the screen but no sound of video & way at the bottom a gray area with the word 'loading' NT
ratts07/13/14 04:07 PM
x*Do you have flash installed on whatever device you're trying to view it on? Did you try viewing it in "desktop view"? NT
binkie9407/13/14 07:56 PM
*Anyone have suggestions for how to adjust audio? My laptop is suddenly reverberating the audio and it's not clear. I don't use a headset. Ideas? NT
DaisyChain484 3   07/11/14 12:04 PM
x*On CBS, right click on the window where the feeds are playing. A little window will open. Along the bottom you'll see a little microphone icon
binkie9407/11/14 01:10 PM
x*It's already unchecked. Should I check it? NT
DaisyChain07/11/14 01:38 PM
x*Yes. I messed up in my original post. It needs to be checked NT
binkie9407/11/14 02:41 PM
*Hope someone can help! I paid for the early bird feeds from my desktop and had access to the live feeds on my desktop, laptop and Ipad. Now CBS is
Grama10494 3   07/11/14 11:39 AM
x*Make sure you are using the same email account, and username for all the accounts, or if you are using Facebook, make sure it is the same accounts NT
CIAO07/16/14 11:15 PM
x*Haven't heard of this. Did you try logging out of CBS on either the Ipad or laptop then logging into the desktop? Once logged into your desktop
binkie9407/11/14 01:01 PM
x*Thanks so so much!! I signed out on my desktop and I must have two accounts with CBS. Tried another account and it worked!! Never thought of doing
Grama1007/12/14 01:40 PM
*Could someone please send me a link for the new bbviewer? TIA! NT
mango787 4   07/11/14 10:16 AM
x*BB Viewer I downloaded one for my laptop and it says vo.76 and I love it. Then I downloaded one for my other laptop and it is an older version. NT
CIAO07/17/14 10:39 PM
x*It's in the Help section. I suck at links here or I would help you more! NT
TarHeelFan829307/11/14 10:18 AM
x*Here ya go...
DiamondK07/11/14 10:18 AM
x*i think you can just google it to find the new one NT
namaste07/11/14 10:18 AM
*Here's how to view Flashbacks on IPADS and IPHONES
Fides386 0   07/11/14 10:10 AM
*The calendar for flashbacks is not on iPad. (it is on laptop) Any suggestions? Does anyone know how to get the flashback? thank you NT
seahorse607 4   07/11/14 07:27 AM
x*Flashback doesn't work on Ipad unless you use a program like the poster below mentioned NT
binkie9407/11/14 01:03 PM
x*Flash back doesn't show on mobile versions of the feeds page
frustratedposter07/12/14 03:46 AM
x*App Cloud Browse will let you see Flasbacks on IPAD. The premium account will let U save bookmarks and increase speed of streaming.
Fides07/11/14 09:58 AM
x*oh, I just did a search & it's something to buy. I don't know why they don't offer flashbacks on iPad too. I'm looking at it now on both my
seahorse07/11/14 10:36 AM
*Video ads with sound are playing while I'm on the discussion forum. Anyone know how can I get that to stop happening? TIA NT
bluegreen643 4   07/10/14 07:18 PM
x*We need the site that it is advertising to attempt to block the ads.
M3gabyt307/10/14 08:43 PM
x*Okay thanks. One was about nail polish or something but I'll get the exact name next time. NT
bluegreen07/10/14 09:06 PM
x*That's the same one I saw NT
binkie9407/11/14 01:03 PM
x*Nespresso ad in middle of BB Discussion playing music ugghhhh NT
mebe07/10/14 07:38 PM
*Looping video on Android Nook tablet and Samsung phone
anwa800 5   07/10/14 03:05 PM
x*You've probably tried this, but just in case: have you hit the "LIVE" button?
frustratedposter07/12/14 05:13 AM
x*I use my tablet and phone
anwa07/12/14 07:39 AM
x*The "request desktop view" is located in the options menu of the browser and must be checked EACH time you open the browser
binkie9407/12/14 10:14 AM
x*I just bought a new computer and re-registered so it works now. I haven't checked it on my tablet yet but I wont use it now. Thanks! NT
anwa07/12/14 07:37 PM
x*Dolphin calls it User Agent I think. I know Firefox
frustratedposter07/13/14 04:46 AM
*BBViewer on a Mac question?
bbfan100445 1   07/09/14 06:09 PM
x*You will need Adobe Air installed, then download and open that file, link inside...
liquid8d07/09/14 07:02 PM
*Anyone with Mac OS Maverick have issues downloading the BBViewer?
11228368 2   07/09/14 05:53 PM
x*If an Air app asks what to open with, that usually means Air is not installed properly.. link inside..
liquid8d07/09/14 07:02 PM
x*It was exactly that. Thank you so much! NT
1122808/02/14 05:16 PM
*Problem with BB Viewer--If I click on cam 1 I just get that revolving white circle but it never opens. All other cams working fine for me. Whtsup? NT
FurnitureAlliance1281 8   07/09/14 03:20 PM
x*Now I tried again and it loaded properly! Thank you everyone for the help and I'll try some of these suggestions when/if it happens again ~ NT
FurnitureAlliance07/09/14 06:59 PM
x*yay! 3.1 should work MUCH better for you NT
liquid8d07/09/14 07:03 PM
x*Some troubleshooting tips with black screen or loading circle..
liquid8d07/09/14 03:31 PM
x*Yeah, I tried all this stuff and it's still not working. The feeds work fine at CBS.com but I can't log out under tools because there is nothing
rdhd198007/09/14 11:54 PM
x*Did you try a re-install? I have had trouble with the feeds in general buffering a lot on the website and in BB viewer, so it might be the feed. NT
LeftTurn07/09/14 03:24 PM
x*I have the same prob, there is an update to fix it but every time I try to download the update it fails (even after restarting as noted) NT
ThoughtCriminal07/09/14 03:24 PM
x*Get the Windows update for 3.1 and manually install it here:
liquid8d07/09/14 03:25 PM
x*I had this problem too. The way I fixed it was uninstalling bbviewer altogether and then installing the new version. NT
oh_boy07/09/14 03:25 PM
*For the last couple of days, BBViewer has not been working on my laptop. It's an HP with Windows 8.1. All I get is a black screen and won't load. NT
rdhd1980380 2   07/08/14 05:58 PM
x*sorry... see the troubleshooting tips in the post above, let me know if that helps NT
liquid8d07/09/14 03:32 PM
x*Did you try uninstalling then reinstalling it? NT
binkie9407/09/14 02:27 PM
*Please help:Samung Galaxy tablet user.. BBviewer help!
Roxy1957722 1   07/08/14 10:12 AM
x*BBViewer is not for mobile devices NT
liquid8d07/08/14 12:38 PM
*Screenshots with BBViewer (Windows version)
liquid8d2421 6   07/06/14 02:14 PM
x*How do you create your own overlay file with a transparent background? TIA :) NT
luvmykitties07/06/14 02:48 PM
x*A photo app like Photoshop, Paint.Net, Gimp NT
liquid8d07/06/14 02:51 PM
x*thanks! :-D NT
luvmykitties07/06/14 03:07 PM
x*my update gives an error...any help? NT
izabbfan07/06/14 02:19 PM
x*If you mean the 16800 error, Windows is not auto-updating, manually download 3.1 from the link at the top inside this post NT
liquid8d07/06/14 02:21 PM
x*thank you so much! appreciate your work/help! NT
izabbfan07/06/14 02:26 PM
*HELP please with BBViewer
MsPink384 2   07/06/14 01:34 PM
x*see my post above that explains the screenshots function NT
liquid8d07/06/14 02:14 PM
x*Ty sooooooooo much NT
MsPink07/06/14 04:35 PM
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