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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
*New UBB Codes to embed tweets and instragram posts
ForumAdmin201 0   Sticky Post
*CBS' feed/subscription "help line" and Submit a Question form ~ call toll free (877)-211-4367
Starr1571 0   Sticky Post
*FORUM TIP: Viewing only active topics in a forum...
ForumAdmin4381 0   Sticky Post
*FAQ: Where did my post go?
ForumAdmin5906 0   Sticky Post
*Finding Answers Before You Ask...
ForumAdmin12628 0   Sticky Post
*BB viewer is telling me to login to CBS, it wont let me because I login with twitter, so I log out and log back in on the cbs website...still nothing
ckes21218 1   07/29/14 08:01 AM
x*Social logins not working in BBViewer...
liquid8d07/29/14 09:39 AM
*Cropper - a pretty good, free screen cap program...
liquid8d10 0   07/28/14 09:40 PM
*What is going on with CBS Live Feeds? All I get is CBS Loading with white dots going around it and it never loads, but I can see
augie33 2   07/28/14 04:45 PM
x*They are having issus which multiple people have reported below. Also if you click the help tab while on the CBS live feeds page, you will see
binkie9407/28/14 05:07 PM
x*Ahhhh, yes - should have read further down. This must have been going on for some time now. Frustrated. NT
augie07/28/14 05:39 PM
*What is the bold caps showing up in some posts supposed to be. I know they are ads but how do they get in our posts? NT
kat00416 3   07/28/14 12:27 PM
x*Could you describe what a 'bold caps' is?
M3gabyt307/29/14 08:09 AM
x*This is a question that would be better answered in the Board Questions forum. Link inside
binkie9407/28/14 01:32 PM
x*It happened when I posted in the BB forum and also I have seen it other posts on BB forum. I have mine fixed so I'll just leave it here in
kat00407/28/14 09:23 PM
*I have been away at a funeral for a few days, where can I go for a recap of the days I missed?? NT
kado6 1   07/27/14 07:41 PM
x*The updates forum NT
binkie9407/27/14 08:22 PM
*Who can I contact about why a certain post won't post? (I'm not talking about deletion of a thread of moderation). NT
banner_boy15 1   07/27/14 02:09 PM
x*See the link inside
binkie9407/27/14 06:56 PM
*For anyone who's had feed issues, has it been fixed? Because mine hasn't and its been almost a week! I called tech support and still nothing! NT
supreme18 0   07/27/14 12:28 PM
*how do I download bb viewer??tia NT
nana11054 1   07/26/14 03:02 PM
x*The link is inside for Windows based computers. Save the file to your computer somewhere (desktop makes it easy to locate). When it's done
binkie9407/27/14 07:03 PM
*Anyone else encounter oddness when logging into Jokers from more than one device/IP? Like it says you're logged in but won't let you post?
banner_boy23 1   07/25/14 02:14 PM
x*My laptop is right in front of me and im logged in but posting this reply with my phone. No issues here NT
binkie9407/25/14 04:52 PM
*Where do you get the bb viewer? NT
tamtlp122 2   07/24/14 12:56 PM
x*Some, like myself, would say it is found at the end of a BB rainbow! It surly has become the 'pot of gold' for feed watchers! :-) liquid8d Rocks NT
JCash207/25/14 12:15 PM
binkie9407/24/14 03:03 PM
*I stay signed into jokers on my phone now I have forgot my password. I'm trying to sign into my laptop. How can I get my password? Thanks NT
RealityQueen22 1   07/24/14 10:14 AM
x*On the page that you sign in at, on the bottom is where you either enter your username or email addy and they'll email a temp password NT
binkie9407/24/14 11:55 AM
*HELP!! I've been having trouble with BBViewer for the past couple of days. I re-installed it and everything and it still isn't working right! NT
supreme208 8   07/23/14 02:17 PM
x*You have to give us alittle more info? What's it doing? Are you getting black screen? See all the posts below if you are NT
binkie9407/23/14 02:31 PM
x*No BBViewer just keeps loading and when it actually does load it's not in live time. it's like 5 mins behind NT
supreme07/23/14 03:14 PM
x*If you click the "live" button and it doesn't go to the current time you may be one of the people affected by the problems CBS is having. Look down NT
binkie9407/23/14 03:54 PM
x*Oh no!! I read about that but still don't understand :( NT
supreme07/23/14 04:20 PM
x*The feeds are streamed through another companies servers. They are having ALOT of problems and are trying to pinpoint the problem areas. Based on
binkie9407/23/14 04:55 PM
x*Yes I tried CBS and its the same thing! Ugh I need feeds! Thanks for the heads up though :( NT
supreme07/23/14 08:41 PM
x*You may want to contact CBS and let them know your feeds aren't working. They have been sending links to people that when clicked, sends a report
binkie9407/24/14 04:30 AM
x*Ok I may have to do that! Thanks for the info! NT
supreme07/24/14 05:18 AM
*My feeds are back! ::KNOCK ON WOOD!:: Hows everyone else doing? I can keep calling CBS until its resolved everywhere. NT
CindiCindi161 9   07/22/14 01:50 PM
x*Mine were working again earlier, but tonight all I get is a black screen. I hadn't had any problems until yesterday. NT
OUALUMinTX07/22/14 06:44 PM
x*ugh! I hope it comes back soon! if not call CBS BB tech help tomorrow. Don't let them try to tell you it's a prob on your end! 1-877-211-4367 NT
CindiCindi07/22/14 06:52 PM
x*NICE!! Glad to hear it! :] NT
CindiCindi07/22/14 04:28 PM
x*My feeds are working fantastic today! Thank you to whoever called I love you! NT
Janienjm07/22/14 03:03 PM
x*mine's back too! *confetti* it's much better using bbviewer though for sure. NT
Liz804B07/22/14 02:21 PM
x*I love the BBViewer! NT
Wicked_Pixie07/22/14 02:37 PM
x*Yes, Mine have been working since about 10pm last night with no issues *dance* NT
Wicked_Pixie07/22/14 02:20 PM
x*Mine finally came back but it had been out since June 27 with just a black screen-now, the chat doesn't work but at least the video is finally back NT
adamtheaxe07/22/14 08:27 PM
x*Anyone else having issues with the chat? NT
adamtheaxe07/22/14 08:28 PM
*Can someone tell me how to record live feeds? NT
Rida19 0   07/22/14 10:30 AM
*Live in New Orleans LA. Feeds are on black screen, whenever they do come back it goes to when the feeds went out, and not live, and is buffering all
UltimateWarrior47 1   07/21/14 09:24 PM
x*weird. BR here. mine broke tonight as well. sent an email. hoping they are working on it. NT
vodkasour07/21/14 10:08 PM
*Has anyone received an email from CBS with a link for us that supposedly works? I didn't get an email reply and called 3 times today NT
CindiCindi63 2   07/21/14 05:44 PM
x*I sent an email complaint, they sent a link for me to click & states they are trying to target a server. I didn't get any links to test speed NT
Wicked_Pixie07/21/14 08:24 PM
x*Forget that its a site that checks your pc forspeed and fixes issues. No way am I clicking on that! feeds worked fine for 3 weeks its not on my end NT
CindiCindi07/21/14 05:52 PM
*Bring back Real Player!! Never had a prob with them NT
CindiCindi242 7   07/21/14 03:40 PM
x*Real Player format is dead. They just need to fix the current setup. NT
liquid8d07/21/14 05:52 PM
x*I emailed CBS and they just sent me this email hope this helps solve the problem
Tessa100507/21/14 04:44 PM
x*I got the same thing - literally takes two seconds - hopefully this leads to a solution! NT
bmkmusic07/21/14 04:55 PM
x*any luck? NT
CindiCindi07/21/14 06:14 PM
x*I don't expect to hear anything back for awhile, it's just for them to track where they're having signal issues in order to figure out and isolate
bmkmusic07/21/14 06:57 PM
x*I did it too. I have to say my feeds are working - for now. I won't believe it until I have zero issues for 48hrs NT
Wicked_Pixie07/21/14 08:25 PM
x*mine are too, but like you, I'm skeptical that it will last NT
bmkmusic07/21/14 09:51 PM
*have spent the last 3hrs on phone with TimE wARNER tech services from numerous places and they have no idea of a problem
nelson263119 5   07/21/14 01:55 PM
x*right.. NT
CindiCindi07/21/14 06:13 PM
x*CBS becuz not everyone having problems has Time Warner so thats another line of BS. CBS probably doesnt have enough bandwidth NT
CindiCindi07/21/14 03:37 PM
x*The bandwidth doesn't come from CBS - it comes from their provider, Akamai. NT
liquid8d07/21/14 05:53 PM
x*I have a good internet connection and a brand new PC this is on CBS they need to fix it. NT
jerrijan07/21/14 02:36 PM
x*Have you tried to reset/power cycle your modems. Disconnect the power and cable from the modem. Wait a minute then rehook everything back up NT
binkie9407/21/14 02:49 PM
*PLEASE POST YOUR LOCATION IF YOUR FEEDS ARE DOWN. CBS said this is a midwest issue, pretty sure Maine Florida and NY arent the midwest. WI here NT
CindiCindi213 14   07/21/14 12:53 PM
x*Texas. We finally get a somewhat entertaining night and this happens. NT
TheFly07/22/14 09:49 PM
x*Dallas Texas NT
OUALUMinTX07/21/14 09:22 PM
x*Maine NT
Liz804B07/21/14 05:12 PM
rockstars07/21/14 03:56 PM
x*Wisconsin have TWC but It think this is a CBS issue and they don't want to deal with it NT
jerrijan07/21/14 02:37 PM
x*Indiana, Comcast. I can get BBviewer to work with some buffering but it's normally 5 min behind. Super frustrating! NT
Wicked_Pixie07/21/14 02:36 PM
x*Chicago with Comcast Cable Internet. Been having trouble for days now! Does anybody know what's going on? NT
Janienjm07/21/14 02:20 PM
x*Ohio here since last Thursday. I called they said give them an hour to fix it. That was 4 hrs ago. NT
jada07/21/14 02:14 PM
x*Time Warner high speed internet. I've tried my laptop, husbands laptop, desktop, iphone & ipad & nothing works. NT
CindiCindi07/21/14 01:04 PM
x*Wisconsin here
runningman6507/21/14 12:59 PM
x*Chicago area - Comcast Xfinity - I've tried several browsers, everything that can be is updated, 55Mbps download speed - feeds have been crap for days
bmkmusic07/21/14 12:56 PM
x*having the same issue in Chicago using Comcast. I sometimes get lucky and get them to load but it takes forever. Its so aggravating!!! NT
Cindy07/21/14 12:58 PM
x*oh, and I've tried on my desktop computer, laptop, iPad and iPhone with very little luck across the board NT
bmkmusic07/21/14 12:57 PM
x*I hooked my laptop directly to my modem, still not working right NT
Cindy07/21/14 12:58 PM
*Is it better or worse to read the boards?? I want to but then get more pissed at what I'm missing! Especially this morning. :[ NT
CindiCindi33 1   07/21/14 11:24 AM
runningman6507/21/14 12:58 PM
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