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Forums>>Big Brother USA>>BB Help Center

Subject Poster V R Posted on
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ForumAdmin187 0   Sticky Post
*CBS' feed/subscription "help line" and Submit a Question form ~ call toll free (877)-211-4367
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*FORUM TIP: Viewing only active topics in a forum...
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*Finding Answers Before You Ask...
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*Where do you get the bb viewer? NT
tamtlp34 2   07/24/14 12:56 PM
x*Some, like myself, would say it is found at the end of a BB rainbow! It surly has become the 'pot of gold' for feed watchers! :-) liquid8d Rocks NT
JCash207/25/14 12:15 PM
x*Inside
binkie9407/24/14 03:03 PM
*I stay signed into jokers on my phone now I have forgot my password. I'm trying to sign into my laptop. How can I get my password? Thanks NT
RealityQueen6 1   07/24/14 10:14 AM
x*On the page that you sign in at, on the bottom is where you either enter your username or email addy and they'll email a temp password NT
binkie9407/24/14 11:55 AM
*HELP!! I've been having trouble with BBViewer for the past couple of days. I re-installed it and everything and it still isn't working right! NT
supreme74 8   07/23/14 02:17 PM
x*You have to give us alittle more info? What's it doing? Are you getting black screen? See all the posts below if you are NT
binkie9407/23/14 02:31 PM
x*No BBViewer just keeps loading and when it actually does load it's not in live time. it's like 5 mins behind NT
supreme07/23/14 03:14 PM
x*If you click the "live" button and it doesn't go to the current time you may be one of the people affected by the problems CBS is having. Look down NT
binkie9407/23/14 03:54 PM
x*Oh no!! I read about that but still don't understand :( NT
supreme07/23/14 04:20 PM
x*The feeds are streamed through another companies servers. They are having ALOT of problems and are trying to pinpoint the problem areas. Based on
binkie9407/23/14 04:55 PM
x*Yes I tried CBS and its the same thing! Ugh I need feeds! Thanks for the heads up though :( NT
supreme07/23/14 08:41 PM
x*You may want to contact CBS and let them know your feeds aren't working. They have been sending links to people that when clicked, sends a report
binkie9407/24/14 04:30 AM
x*Ok I may have to do that! Thanks for the info! NT
supreme07/24/14 05:18 AM
*My feeds are back! ::KNOCK ON WOOD!:: Hows everyone else doing? I can keep calling CBS until its resolved everywhere. NT
CindiCindi83 9   07/22/14 01:50 PM
x*Mine were working again earlier, but tonight all I get is a black screen. I hadn't had any problems until yesterday. NT
OUALUMinTX07/22/14 06:44 PM
x*ugh! I hope it comes back soon! if not call CBS BB tech help tomorrow. Don't let them try to tell you it's a prob on your end! 1-877-211-4367 NT
CindiCindi07/22/14 06:52 PM
x*NICE!! Glad to hear it! :] NT
CindiCindi07/22/14 04:28 PM
x*My feeds are working fantastic today! Thank you to whoever called I love you! NT
Janienjm07/22/14 03:03 PM
x*mine's back too! *confetti* it's much better using bbviewer though for sure. NT
Liz804B07/22/14 02:21 PM
x*I love the BBViewer! NT
Wicked_Pixie07/22/14 02:37 PM
x*Yes, Mine have been working since about 10pm last night with no issues *dance* NT
Wicked_Pixie07/22/14 02:20 PM
x*Mine finally came back but it had been out since June 27 with just a black screen-now, the chat doesn't work but at least the video is finally back NT
adamtheaxe07/22/14 08:27 PM
x*Anyone else having issues with the chat? NT
adamtheaxe07/22/14 08:28 PM
*Can someone tell me how to record live feeds? NT
Rida9 0   07/22/14 10:30 AM
*Live in New Orleans LA. Feeds are on black screen, whenever they do come back it goes to when the feeds went out, and not live, and is buffering all
UltimateWarrior34 1   07/21/14 09:24 PM
x*weird. BR here. mine broke tonight as well. sent an email. hoping they are working on it. NT
vodkasour07/21/14 10:08 PM
*Has anyone received an email from CBS with a link for us that supposedly works? I didn't get an email reply and called 3 times today NT
CindiCindi45 2   07/21/14 05:44 PM
x*I sent an email complaint, they sent a link for me to click & states they are trying to target a server. I didn't get any links to test speed NT
Wicked_Pixie07/21/14 08:24 PM
x*Forget that its a site that checks your pc forspeed and fixes issues. No way am I clicking on that! feeds worked fine for 3 weeks its not on my end NT
CindiCindi07/21/14 05:52 PM
*Bring back Real Player!! Never had a prob with them NT
CindiCindi182 7   07/21/14 03:40 PM
x*Real Player format is dead. They just need to fix the current setup. NT
liquid8d07/21/14 05:52 PM
x*I emailed CBS and they just sent me this email hope this helps solve the problem
Tessa100507/21/14 04:44 PM
x*I got the same thing - literally takes two seconds - hopefully this leads to a solution! NT
bmkmusic07/21/14 04:55 PM
x*any luck? NT
CindiCindi07/21/14 06:14 PM
x*I don't expect to hear anything back for awhile, it's just for them to track where they're having signal issues in order to figure out and isolate
bmkmusic07/21/14 06:57 PM
x*I did it too. I have to say my feeds are working - for now. I won't believe it until I have zero issues for 48hrs NT
Wicked_Pixie07/21/14 08:25 PM
x*mine are too, but like you, I'm skeptical that it will last NT
bmkmusic07/21/14 09:51 PM
*have spent the last 3hrs on phone with TimE wARNER tech services from numerous places and they have no idea of a problem
nelson26384 5   07/21/14 01:55 PM
x*right.. NT
CindiCindi07/21/14 06:13 PM
x*CBS becuz not everyone having problems has Time Warner so thats another line of BS. CBS probably doesnt have enough bandwidth NT
CindiCindi07/21/14 03:37 PM
x*The bandwidth doesn't come from CBS - it comes from their provider, Akamai. NT
liquid8d07/21/14 05:53 PM
x*I have a good internet connection and a brand new PC this is on CBS they need to fix it. NT
jerrijan07/21/14 02:36 PM
x*Have you tried to reset/power cycle your modems. Disconnect the power and cable from the modem. Wait a minute then rehook everything back up NT
binkie9407/21/14 02:49 PM
*PLEASE POST YOUR LOCATION IF YOUR FEEDS ARE DOWN. CBS said this is a midwest issue, pretty sure Maine Florida and NY arent the midwest. WI here NT
CindiCindi137 14   07/21/14 12:53 PM
x*Texas. We finally get a somewhat entertaining night and this happens. NT
TheFly07/22/14 09:49 PM
x*Dallas Texas NT
OUALUMinTX07/21/14 09:22 PM
x*Maine NT
Liz804B07/21/14 05:12 PM
x*OHIO NT
rockstars07/21/14 03:56 PM
x*Wisconsin have TWC but It think this is a CBS issue and they don't want to deal with it NT
jerrijan07/21/14 02:37 PM
x*Indiana, Comcast. I can get BBviewer to work with some buffering but it's normally 5 min behind. Super frustrating! NT
Wicked_Pixie07/21/14 02:36 PM
x*Chicago with Comcast Cable Internet. Been having trouble for days now! Does anybody know what's going on? NT
Janienjm07/21/14 02:20 PM
x*Ohio here since last Thursday. I called they said give them an hour to fix it. That was 4 hrs ago. NT
jada07/21/14 02:14 PM
x*Time Warner high speed internet. I've tried my laptop, husbands laptop, desktop, iphone & ipad & nothing works. NT
CindiCindi07/21/14 01:04 PM
x*Wisconsin here
runningman6507/21/14 12:59 PM
x*Chicago area - Comcast Xfinity - I've tried several browsers, everything that can be is updated, 55Mbps download speed - feeds have been crap for days
bmkmusic07/21/14 12:56 PM
x*having the same issue in Chicago using Comcast. I sometimes get lucky and get them to load but it takes forever. Its so aggravating!!! NT
Cindy07/21/14 12:58 PM
x*oh, and I've tried on my desktop computer, laptop, iPad and iPhone with very little luck across the board NT
bmkmusic07/21/14 12:57 PM
x*I hooked my laptop directly to my modem, still not working right NT
Cindy07/21/14 12:58 PM
*Is it better or worse to read the boards?? I want to but then get more pissed at what I'm missing! Especially this morning. :[ NT
CindiCindi24 1   07/21/14 11:24 AM
x*Frustrating!
runningman6507/21/14 12:58 PM
*So I can see the 4 small camera boxes but they are moving in ffw mode. Weird.. I wish I at least had sound NT
CindiCindi21 1   07/21/14 10:27 AM
x*Just called again I was assured the technicians have been working on it night & day since last Thursday. I said maybe you need new technicians?? NT
CindiCindi07/21/14 10:42 AM
*going on day 6 of feeds frezzing or not loading on TIME WARNER here in ohio. Anyone else still having problems? what do we do to get this resolved?
nelson263129 7   07/21/14 08:14 AM
x*black screen, then it keeps wanting to reload. It all started Thursday and has not been resolved. I am in NY and I have Time Warner (Roadrunner). NT
ReaRea07/21/14 12:35 PM
x*I am on Comcast in South FL and have had lots of issues NT
liquid8d07/21/14 12:32 PM
x*Just called an hour or so ago and was "assured" the techs have been working on it night and day. I said maybe you should hire new techs. this is BS NT
CindiCindi07/21/14 11:22 AM
x*has anyone got feedback?
nelson26307/21/14 10:49 AM
x*Just called them again they said they have been working on it and to give them another hour.Bs I have gave them 7 days. Told them by the time
jada07/21/14 10:27 AM
x*I live in Maine and use Time Warner. I wrote to CBS last night and they say I should call TW write back and
Liz804B07/21/14 11:40 AM
x*Same here! In Wisconsin with fricken ripoff Time Warner! I am at my wits end with this. How could the feeds go from fine for 3 weeks to this and they
CindiCindi07/21/14 09:21 AM
*Day 5, no feeds...TWC in Midwest. Got an email "they" are still working on problems. :-/ NT
Beatrice95 2   07/20/14 11:02 AM
x*My feeds through CBS are still not working. I did manage to get on for a few hours today with BBviewer. NT
jerrijan07/21/14 01:33 AM
x*Same problem here
bbfan10007/20/14 11:09 AM
*O.K...So loosing my mind with feeds not working.. so not cool...Called again. Said it is a midwest issue.... NT
rockstars384 17   07/19/14 04:47 PM
x*B.S. - It is more than just a midwest issue. NT
liquid8d07/20/14 09:00 PM
x*This is completely ludicrous! I feel this whole update/reinstall java and flashpoint is intended to pacify us. It was running fine then this?? NT
CindiCindi07/20/14 03:04 PM
x*I've been having this issue for days too. Indiana, Comcast. C'mon CBS IT peeps, work some overtime & get this resolved! NT
Wicked_Pixie07/20/14 12:57 PM
x*I'm Indiana, Comcast too! I've only had one day in the last 4 days where my feeds didn't mess up! NT
decafjnr07/20/14 01:55 PM
x*Indiana Comcast here, no problems until today when I swapped out my modem & router for Xfinity router. Feeds load slowly then hang. NT
indipam07/20/14 09:04 PM
x*bypass router?
ChiRyguy07/21/14 05:24 AM
x*This is making me sooo mad. I was not able to watch the feeds at all on Thursday after the show, had black screen and loading problems. Then
decafjnr07/20/14 03:33 AM
x*My Live Feeds have been totally messed up for 5 days in Ohio. Issue still NOT resolved by CBS. FEELING VERY FRUSTRATED! I did NOT pay for this...NT
cassondra022207/19/14 10:27 PM
x*Just when I think maybe they might be back.. they freeze again. Not even sure why I'm bothering to be truthful. :/ NT
CindiCindi07/19/14 09:25 PM
x*Funny, I had them back for couple hours earlier also but now once again back to black screen, "not loaded yet" messages and hanging. NT
ChuckInWI07/19/14 09:54 PM
x*Live Feed problems. Could be a problem between CBS and Time Warner. We need to continue to complain to CBS to resolve the problem
bbfan10007/19/14 06:39 PM
x*I'm here with you in WI Chuck.. its been running fine up until 2 days ago. Frustrating to say the least! NT
CindiCindi07/19/14 06:35 PM
x*Yea, I'm in Wisconsin on TIme Warner and have been having issues for days. Never loads correctly. Now I get "content not started" message. NT
ChuckInWI07/19/14 04:54 PM
x*Another person from Wi with TWC and haven't been able to get feeds since thurs. NT
jerrijan07/19/14 08:08 PM
x*Anyone out there ready to scream.. or is it just me?????? NT
rockstars07/19/14 04:48 PM
x*so aggravated....and I'm on the East Coast so it's not just the Midwest NT
Buzzette07/19/14 08:56 PM
x*Are you a TW customer? My feeds were having problems a few days ago and I'm with Charter. Yesterday they were back to normal. NT
binkie9407/19/14 10:25 PM
*Live Feed Problems if you are having issues
bbfan100186 1   07/19/14 08:51 AM
x*I called them this morning. They seem to think it is fixed. It is not. So yes call,,they need to know still not working. NT
rockstars07/19/14 09:30 AM
*I'm now getting flashback from midnight 7/18. Tried switching from camera 1 to camera 4, I get flashback. Where's Super Pass? NT
Beatrice41 1   07/18/14 05:52 PM
x*Are you using a mobile device? This has been a common complaint for them. SuperPass is long gone. NT
liquid8d07/18/14 06:21 PM
*The feeds continue to freeze, if feeds stream only on camera #1, when I try to change camera # it freezes then black screen. 3 days no feeds NT
Beatrice46 1   07/18/14 05:42 PM
x*I totally feel you. It works on quad the best,,but then again freezes, loads.... NT
rockstars07/18/14 07:08 PM
*Current BBViewer issue: Loading to a black screen..
liquid8d240 6   07/18/14 03:37 PM
x*Tis won't work either for me NT
jada07/21/14 02:16 PM
x*This appears to be resolved now! Post here for troubleshooting if you are still having any issues. NT
liquid8d07/18/14 04:21 PM
x*I wasn't having any probs 'til this a.m., and now I only get a solid green screen no matter what cam I try. D'oh! NT
AdamAndEvel07/19/14 08:44 AM
x*For green screen on BBViwer liquid8d suggested in a previous post to try and update your video card drivers. He said that usually works NT
binkie9407/19/14 12:13 PM
x*yes, and PM me if you still have the issue NT
liquid8d07/19/14 03:46 PM
x*Oh thanks, I didn't see that! NT
AdamAndEvel07/19/14 01:22 PM
*Black Screen / Loading messages. Known issue with CBS...
liquid8d116 0   07/18/14 03:35 PM
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